What Is B2B IP Tracking?
B2B IP tracking is the process of identifying website visitors by performing a ‘reverse IP lookup’ on their IP address and matching this to a company or organization name. It is commonly used by business-to-business (B2B) marketing and sales teams to improve lead generation from anonymous website visitor traffic.
This post will help you understand what Google Analytics can do in this area, and how other software tools can provide more advanced B2B lead generation support.
Last Updated: Apr 26, 2020
Google Analytics and B2B IP Tracking Software
Powerful Tools for B2B Lead Generation and Revenue Growth
What You’ll Learn Here:
- What is B2B IP tracking for website-based lead generation?
- How can Google Analytics help identify B2B website visitors?
- What are some of Google Analytics’ limitations as a B2B IP tracker tool?
- What is B2B IP tracking software for web visitor tracking?
- How do these tools go beyond what GA can provide?
- Who are some of the main software vendors in this product category?
- PLUS… an option below to access my free spreadsheet of global vendors.
Uncovering Web Leads for B2B Sales Teams
Leverage Your Website Traffic for Better Lead Generation
In B2B (business-to-business) marketing, delivering actionable leads to the sales organization is usually one of the marketing team’s top goals.
Inside and outside sales representatives and sales development reps need a steady stream of prospects to contact, usually sourced via a combination of sales-driven and marketing-driven efforts to build a prospect base.
After all, a sales team without fresh prospects is like a fire without oxygen.
It’s in this context that many companies turn to B2B IP tracking tools (also known as website visitor tracking, reverse IP tracking, B2B IP lookup, and B2B IP lead tracking software) to help identify who is visiting the company website and what website content they are consuming.
It’s also sometimes referred to as a ‘Website Caller ID’ function. I use these terms fairly interchangeably throughout this post.
Google Analytics and 3rd-Party Tools Can Help
Google Analytics (often abbreviated as simply “GA”) includes some important capabilities for B2B IP tracking, as discussed further below. But it’s just a starting point for many firms.
Products such as Leadfeeder, LeadLander, Lead Forensics, CommuniGator, WhoIsVisiting, VisitorTrack (by netFactor), Clickback, KickFire, Visual Visitor, and others have also cropped up to answer this need.
They all use some variation of the terminology noted above when describing their software capabilities.
If you’re already a GA pro, and somewhat familiar with the tools mentioned above, you may want to skip ahead to the 3rd-party products discussion.
If not, keep reading directly below. I’ll walk you through what GA provides to help identify B2B website visitors, then introduce other helpful tools that may be worth serious consideration for your B2B sales and marketing teams.
Enable More Proactive and Targeted Sales Outreach
Typically, only a very small fraction of B2B website visitors contact the company or register for e-newsletters and other content offers. So it’s easy to see why B2B sales staff are eager to reach out more proactively to get a sales conversation started.
Armed with better insights into B2B website users, sales staff can engage new prospects in a timely way, moving them more quickly into the sales funnel for qualifying and closing.
That’s the theory and the basic sales pitch from the B2B IP tracker tools vendors.
But there’s more to the story…
First, we need to explain what we mean by ‘who’ when we ask ‘Who is visiting our website?’
What does the term ‘visitor’ mean here, exactly?
And… can’t Google Analytics already provide IP tracking functionality for free?
Google Analytics B2B IP Tracking Features
Update Note (Feb 2020)
Please note! Google Analytics removed the Service Provider and Network Domain dimensions in early February of 2020. They’ve become “deprecated” and are no longer available. 🙁
As a result, this section of the blog post is no longer relevant other than for historical reference. I’ll leave it here for that reason.
But also note that there may be a good workaround to restore this functionality through a 3rd-party tool. See IpMeta for that. If this works as expected, then the section below becomes mostly relevant again and I’ll probably just rewrite it for the IpMeta approach.
The other option is to use 3rd-party software tools for B2B IP tracking and visitor identification, as discussed deeper within this post. Hit the button directly below to go there.
The Service Provider and Network Domain Dimensions
Right out of the box, GA can identify *some* of the organizations visiting your website. We have the Service Provider and Network Domain dimensions in GA to thank for that. And of course, GA is free for most users, so that’s a very big plus.
Where do we find visitor tracking data in analytics?
The easiest way is to go straight to the Audience >> Technology >> Network report.
Google Analytics and ‘Service Provider’ Limitations
GA does its own internal IP lookup to attach the Service Provider and Network Domain dimensions to the user and session data it collects. In many cases, these dimensions appear as specific internet service providers with names we recognize (Verizon, Comcast, ATT, etc., in the US).
But, these are not the organizations we’re interested in as B2B marketers and salespeople. These are simply the broadband service providers through which the actual visiting person/company came to reach our website.
In essence, the real visiting company / user we want to identify are masked behind these service providers. Not very useful to us in those situations, right? :-/
But it does get more interesting in many cases. Let’s explore a bit further…
Google Analytics Filtering to Find ‘Interesting’ Enterprise Names
Fortunately, it can be easy to use segmentation and/or report filtering in Google Analytics to zero in on ‘interesting’ names that appear in the Service Provider and/or Network Domain dimensions.
For example, suppose you’re a B2B firm marketing to target prospects within the financial services industry.
The following example shows the effect of using a GA table filter to include only those Service Provider dimensions that include ‘financ’ as a string (using a RegEx filter). This way the filter picks up ‘finance’, ‘financial’, etc., as shown below.
Use Primary and Secondary Dimensions
Adding the Network Domain as a secondary dimension can also be helpful and is sometimes useful for filtering as well, as we’ll see below. This dimension can add helpful information, (as in row 2 below for Capital One Financial), or can be fairly useless (as in row 5 for Atlantic Broadband Finance).
For a sales team focused on the finance industry vertical, this kind of information, coupled with additional visitor metrics in GA, can be very insightful.
Useful Patterns in the Network Domain Dimension
The next example shows the value of being able to filter on the Network Domain dimension. In this case, we’re using a RegEx filter to include Network Domains that have ‘edu’ in their values. This easily picks out colleges and universities and could be very helpful for sales reps focused on the higher education industry vertical.
While not shown above, it is also often helpful to include a geographic dimension as the secondary dimension. The GA dimensions of Country, Region, Metro, and City can all be used in this way to provide additional details (e.g., for regional sales teams).
GA Visitor Acquisition Channels
Once we have a data set that is relatively free of ISP names and further filtered for ‘interesting’ names, it’s worth looking at the acquisition channels by which these visitors arrived at our website.
Below we see a breakdown for financial services visitors by acquisition channel, using the Medium dimension in GA. This additional layer of information helps us understand how these visitors arrived at our website.
We also get a better understanding of which marketing programs are driving website traffic. For example, ‘cpc’ (pay-per-click), social, email, display ads, and similar campaigns can all be identified here, assuming proper campaign tagging is in place.
Google Analytics for B2B
So, everything above is already available in GA, ‘right out of the box’, as the saying goes. It’s certainly possible to manually use this data with other services, such as LinkedIn, Hoovers, or similar B2B contact databases to try to discover good contacts within these visiting organizations.
This would typically be done by inside sales reps, business development staff, etc., to try to engage new sales prospects and get them into a buying mood (or at least agreeable to an opening conversation).
Use Google Analytics to help identify your B2B website visitors when:
- You have relatively large enterprises interested in your products and/or services. Larger enterprises are more likely to be directly identifiable by IP address. (Small companies are likely to be masked behind traditional telecom service providers and dynamically-assigned IP addresses.)
- Many of your prospects have common words or word variants in their enterprise name (e.g., the finance example above). Some industry verticals will be much better than others in this regard.
- You have target markets where the prospect domain names have common characters (.edu, .gov, .mil, .net, .uk, etc.)
- You are interested in pursuing Account-Based Marketing tactics but are just getting started with basic ABM concepts.
It’s even better when sales reps have specific geographic assignments (which is typical). Then we can look at all of the above on a sales territory basis, which helps us focus even further on website activity that’s relevant to specific sales reps or teams.
Add More Tools if Needed
However, doing the above filtering, segmentation, custom reporting, etc., does require Google Analytics knowledge that goes beyond the basics. Not every B2B company has these digital marketing skills in-house.
And even with solid GA skills in place, it can still be a very manual and time-consuming effort to pull everything together in a way that’s highly useful for the sales team.
So, how about adding more B2B marketing software tools to help out?
That’s where we’re going in the next section…
B2B IP Tracking Software Vendors
Useful Add-Ons… and Many Good Options to Consider
For many B2B firms, it makes sense to pay for a more integrated approach to identifying website visitors, vs. using only what’s available in standard website analytics.
As noted earlier, these software solutions often go by different but related names: B2B IP tracking, IP lead tracking, B2B website visitor tracking, etc.
As also noted above, B2B companies may be lacking the GA resources in-house to do the time-consuming segmentation, filtering, reporting, and sales hand-offs described above.
Or the target B2B enterprise customers may not be a great fit for the filtering approaches used with GA. For example, in highly horizontal target audiences that cover many industry segments with few specific keywords to target when building GA filters for the Service Provider or Network Domain dimensions.
Designed for B2B Sales
And in many cases, the company may simply want a more integrated and automated approach that is more user-friendly for sales staff and that includes other features for the sales team (e.g., configurable real-time alerts).
These products provide some of the functionality already built into GA to identify visiting enterprises, then add functionality aimed at efficient, informed, and timely sales follow-up.
In some ways, they are a mashup of Google Analytics reverse IP, LinkedIn and B2B prospect databases, and customizable sales workflow tools.
Note: The enterprise contacts presented by these tools do not typically identify the actual people who visited your website. They are merely good starting points for your B2B sales lead discovery and outreach efforts.
So for large prospect companies with many individuals listed in contact databases, LinkedIn, etc., it will take additional refinement to know where to start. Refining by the geography of the website visitor is often a good starting point.
B2B IP Tracking Software Features
These products typically provide many of the following features.
- Enterprise or company identification (the basic company IP lookup function…and some vendors claim to have special ‘unmasking’ abilities here, resulting in more usable visitor data)
- Enterprise ‘firmographic’ details – location, main contact info, website, industry, annual revenues, main social profiles, etc.
- Known contacts from LinkedIn, etc.
- Basic website session info (pages viewed, traffic source/channel, time on site, etc.)
- Real-time alerts
- Email reports
- Collaboration and workflow
- Lead filtering, scoring, and routing to specific sales reps
- Integration with marketing automation platforms, CRMs, and email service providers
Leading Software Vendors
There are many vendors providing products with website visitor tracker functions. In some cases, their capabilities are available as part of larger Marketing Automation solutions (e.g., Act-On and SharpSpring).
I’ve listed several top website visitor tracking vendors below.
Click on any of these logos or links to visit their websites. (Separate tabs will open.)
Disclosure: I have an affiliate marketing relationship with some of these vendors. I may earn a commission, at no additional cost to buyers, for purchases made via the vendor logos / links above.
Using any vendor links I provide is completely your choice. I do appreciate the support and will continue to provide high-value content where I can help my readers.
I also donate a portion of my affiliate revenues to well-respected international charities and disaster relief organizations. Learn more about that here.
Act-On is a comprehensive marketing automation platform with integrated website visitor tracking.
Clickback WEB is a good point-product option for visitor tracking. Features include visitor click-path data and return visitor notifications.
CommuniGator has an interesting B2B software suite that includes GatorLeads for B2B IP-based lead generation.
KickFire’s LIVE Leads solution offers advanced visitor tracking functionality with proprietary IP-based value-added features.
Leadberry is another good point-product solution for B2B IP visitor identification and tracking.
Leadfeeder includes advanced filtering capabilities to help eliminate non-useful visitor data.
Lead Forensics is a well-established vendor in the area of B2B IP tracking. They also offer a mobile app to help on-the-go sales teams stay on top of web lead activity.
LeadLander is another point-product visitor tracking option with an intuitive user interface and no per-user charges.
SharpSpring offers a website Visitor ID feature as part of a complete marketing automation suite. With attractive pricing and no long-term contracts, SharpSpring is a compelling alternative to HubSpot, Marketo, Act-On, etc.
Visitor Queue is an affordable option for B2B IP tracking specifically with sales users in mind.
VisitorTrack is one of the original solutions in this software category. Features include AI-driven traffic filters and B2B intent data to provide higher-quality leads.
Visual Visitor provides an affordable point-product solution with features for email campaigns, form lead capture, and even call tracking.
WhoIsVisiting is a B2B IP tracking solution that features an ‘Engagement Bar’ for simple visual lead scoring, plus advanced filtering and lead management.
A Few Caveats
- Remember that these tools will generally not identify the actual individuals who visited your website. Just the organizations’ names and related firmographic data in most cases. The exception here would be in cases where the visitor is already identified personally by login info, cookie, or email address. Also note that Google does not allow collecting PII – Personally Identifiable Information – within GA data. Also see my related discussion about the GDPR compliance impact of these software tools.
- These tools may only be able to map a fraction of your total website visitor population to actual organization names. If your visitor counts are rather low, and/or if you market predominantly to smaller businesses, these solutions may have limited value for you. I’d suggest first checking your GA Service Provider and Network Domain dimensions for the last 6-12 months to see what interesting enterprises show up there.
- For these reasons, you may want to go with a vendor that has a generous free trial period. 14-day free trials are common here, but you may be able to stretch that a bit further. Also look for user contracts that are easy to terminate with no hidden costs. See my related post about managing a successful free software trial for more tips in this area.
- And finally, while using these tools, be careful with any temptation to get overly aggressive with your follow-up sales outreach. To use a common analogy, don’t be like the annoying retail salesperson who basically pounces on people as soon as they walk through the front door of the store. Be helpful but also be sure to give your prospects the space and ‘breathing room’ they expect when doing vendor research on the web.
International Vendor Spreadsheet
The software vendors shown above are some of the most well-established in leveraging anonymous website traffic for B2B lead generation.
This remains a dynamic product category that has attracted software firms and talent primarily from North America, Europe, and India.
Diverse and Nearly Global
There are now over 36 vendors fighting for traction and market share in this software segment. Several are clearly still in startup or early growth stages, and barriers to entry seem fairly low.
Home countries for these vendors include: Canada, Czech Republic, Denmark, Estonia, Finland, France, Hungary, India, Italy, The Netherlands, Poland, Russia, Spain, Sweden, UK, and the United States.
The primary vendors I’ve profiled above are from the US and Canada, UK, Finland, and Hungary.
Get My Global Vendor Spreadsheet
I’m maintaining a master spreadsheet that helps to organize and profile these software solutions. The mid 2019 version is available now, with more updates to follow in 2020.
It’s free, by the way. 🙂
Interested? Hit the button below for more details.
Account-Based Marketing and B2B IP Tracking
IP-Based Visitor Identification is a Key Component of ABM
Account-Based Marketing (ABM) is all about treating specific target B2B customer accounts as ‘markets of one’ and then focusing significant corporate resources on those target accounts.
Since many ABM prospect outreach programs involve attracting prospects to a website for further lead engagement and progression, we naturally want to have tools in place to help us understand which enterprises are visiting our website.
B2B IP Tracking Enables Basic ABM
So, this is where the basic function of B2B IP tracking comes into play in ABM scenarios. Visitor identification can be performed in a stand-alone way, or as part of a more complete, integrated B2B marketing solution.
Success with ABM requires great planning and teamwork between the B2B marketing and sales functions. Good website analytics tools will certainly help with ABM efforts, but a culture of teamwork and shared vision + goals is essential.
Conclusion and Related Content
B2B IP Tracking Can Boost Website-Based Lead Generation
These tools can be a very effective part of the lead-gen software mix in B2B firms. Used wisely and within a repeatable process, they can improve sales efficiency and productivity and also provide useful insights to the marketing team.
Many firms use these software products as key pieces of their marketing technology stacks. B2B IP tracking features also play an important role in Account-Based Marketing programs.
Adding this capability can help bring sales and marketing teams closer together, too. That’s a hot topic and certainly a big win for most B2B companies.
Don’t Forget Native Google Analytics Features
For some companies who don’t quite need all the bells and whistles of these solutions, it may be enough to just use GA as described above for selective enterprise identification and also invest in a premium LinkedIn subscription for better prospect outreach features.
You may just need the IpMeta add-on now, as mentioned early in this post, after Feb 2020.
The combination of deeper GA-driven visitor insights and targeted LinkedIn follow-up may be enough for some B2B sales and marketing teams.
But if you’re ready to move beyond Google Analytics by itself, pop back up to these vendor links and see what interests you.
If you’ve read this far, you may also be interested in the following vendor-specific posts:
Or just check out my website visitor tracking blog category.
Have you used Google Analytics and/or 3rd-party B2B IP tracking products to help identify companies visiting your website? What do you like and not like about them?
Thanks for reading, commenting, and sharing with your social networks.