An Important Feature for B2B Sales Lead Generation
Which Marketing Automation (MA) platforms offer website visitor identification and tracking features? How do they compare against dedicated visitor tracking software tools built just for this purpose?
This post summarizes some of my findings, along with thoughts on choosing the best website visitor tracking automation tools for B2B marketing and sales teams.
Read on to learn more about this important B2B marketing automation capability.
Tip: Use the yellow ‘Article Contents’ navigation box to jump to specific sections.
This post contains a few referral links to vendor partners. We may receive compensation for purchases made via these links, at no additional cost to buyers.
Last updated Jul 8, 2023
Introduction — MA Platforms and Web Visitor Tracking
Do Marketing Automation Tools Offer Website Visitor Tracking?
Marketing automation software platforms such as HubSpot, Marketo, Pardot, and several others have transformed how modern digital marketing works today.
By combining features such as blogging, website lead funnels, email marketing, social media marketing, SEO tools, account-based marketing (ABM), and CRMs, marketing automation (MA) platforms offer a powerful integrated toolbox for marketers who can invest the resources required to really take advantage of them.
Several marketing automation tools also provide features for website visitor identification and tracking, as part of their inbound marketing lead generation focus for B2B companies.
This specific function deals with website visitor tracking automation for lead generation purposes, so it’s a subset of the overall marketing automation feature set.
This post takes a closer look at marketing automation visitor tracking features and compares them against the dedicated website visitor tracking software from companies such as Lead Forensics, Leadfeeder, LeadLander, Visual Visitor, Visitor Queue, and others in this category.
Marketing Automation Vendors Included Here
Use these links or the Article Contents menu to jump to specific MA vendors discussed below.
Dedicated Visitor Tracking Options
If you’re not quite ready for full-blown Marketing Automation yet, but still need good B2B website visitor tracking capabilities, you can skip forward to this set of vendor options below.
Also see this related post on B2B website visitor tracking software pricing.
I hope this post helps you find the best visitor identification software for your specific needs, whether or not that includes full-blown marketing automation at this stage.
Visitor Tracking with Marketing Automation Tools
Turning Website Traffic Into Outbound Sales Leads
Marketing automation tools generally have at least some website visitor tracking features built in. They use browser-based tracking cookies to track visitor behavior both before and after a website visitor becomes personally identified through form submissions, content or webinar signups, etc.
Once the visitor becomes identified, e.g., by name and/or submitted email address, their future visits can be tracked at an individual level to build up a more complete lead profile, update lead scoring, and include or exclude them from automated lead nurturing campaigns.
With some MA tools, this also allows for some degree of website content personalization.
This latter part relates to website visitor recognition for returning site visitors, vs the initial visiting company identification through IP-to-company matching.
Website Visitor Tracking Automation
MA tools may also be used to proactively and automatically identify B2B sales leads from the inbound website traffic that comes in every day. This is separate from the automated campaign sequences defined in the MA tools, and allows the sales team to potentially get involved much earlier for prospect outreach and qualification.
For example, visitor tracking automation includes the ability to customize email alerts for the sales team. These alerts can be triggered automatically when a specified company returns to the website, or when a lead score reaches a specified level, and so on.
Let’s take a look below at what several of the top marketing automation platforms provide in the area of visitor tracking features for B2B lead generation.
HubSpot — B2B IP Tracking
HubSpot’s visitor tracking features include all the essentials required for this aspect of B2B lead tracking and reporting.
- HubSpot IP tracking: reverse IP lookup for IP-to-company lead matching
- Real-time visitor tracking, including on-site behavior
- Filtering capabilities with a wide range of criteria, including company size, number of visits, geography, and more
- Automated email notifications and activity reports
HubSpot users get the benefit of a decent website visitor tracking automation tool (based on reverse IP lookup) in addition to all the other marketing automation features available in this popular platform.
Marketo — ABM Focused Visitor Tracking & Personalization
Unlike HubSpot, Marketo doesn’t explicitly advertise a visitor tracking function that focuses on identifying B2B leads from incoming website traffic.
Marketo uses AI technologies to help companies know which accounts to target, understand account engagement and potential fit, and then rank and prioritize these accounts.
Website Personalization vs Visitor Identification
Their platform also allows personalizing website content and calls-to-action based on visitor data. Websites can then present different content and messages based on target account status, location, company size, industry, browsing behavior, referral sources, etc.
Finally, Marketo offers a Sales Connect feature set for increasing sales productivity and coordinating associated marketing activities.
While Marketo clearly has the technology capabilities to offer a standard set of website visitor identification and tracking features for B2B sales lead generation, they have instead taken a more account-based marketing (ABM) approach with website personalization as a priority focus.
As such, Marketo may not be the best visitor identification solution for companies that really want that as a core feature set.
SharpSpring — Visitor ID via IP Matching
SharpSpring (now part of Constant Contact) provides basic website visitor tracking through its Visitor ID tools.
(This is now part of Constant Contact’s Lead Gen and CRM toolkit.)
SharpSpring Visitor ID performs the following:
- IP-to-company matching through reverse IP lookup
- ISP filtering
- Company contact lookups
- Lead scoring based on web page value assignments (‘Important Pages’)
- Visitor pageview tracking (clickstream data)
- Other filtering (by company name, industry type, etc.)
- Automated email notifications based on lead identity and on-site activity
SharpSpring covers all the core website visitor tracking capabilities. They are definitely worth a closer look for anyone in need of both marketing automation and B2B website lead tracking functionality in a single platform.
SharpSpring also promotes their platform as a much more affordable alternative to other marketing automation tools like HubSpot, Marketo, etc.
Salesforce Pardot — Key Elements of Website Visitor Tracking
Pardot is now part of Salesforce, the dominant vendor in cloud-based CRM tools. Pardot is a major marketing automation component of the Salesforce Marketing Cloud.
Their marketing automation tools are very ABM-focused, with AI and machine learning capabilities that help B2B companies focus on the right accounts at the right times with the right personalized messages for those web-based interactions.
Like Marketo, Salesforce Pardot does not bundle the classic website visitor tracking features into a single branded feature set focused just in that area.
They do, however, offer real-time prospect alerts and website activity tracking, even for anonymous website visitors. These are both essential components of a typical B2B website visitor tracking tool.
So yes, Pardot visitor tracking features do exist. You just have to know where to look for them and understand how automated website visitor tracking fits into the Salesforce Pardot solution set.
Learn more here about Pardot’s other marketing automation lead generation capabilities.
Comparison with Other Visitor Tracking Tools
Marketing Automation vs Dedicated Visitor Tracking Tools
Comparing marketing automation vendors specifically with B2B website visitor tracking features in mind, it’s clear that some provide and promote this capability more intentionally than others.
Vendors such as HubSpot and SharpSpring do a better job of bundling and promoting their visitor identification and tracking features as an important part of their overall MA platforms.
For many marketing and sales teams, however, it doesn’t make a lot of sense to buy into a complete marketing automation platform just to get access to the website visitor identification and tracking tools.
You will probably wind up paying much more per month for the full-suite marketing automation solution, but underutilizing much of the platform.
Sometimes You Need It All
On the other hand, if your company really does want and need a full marketing automation feature set, and also values the B2B IP lead tracking features for more proactive lead generation and direct sales outreach, then an automation platform with good integrated website visitor tracking features may be perfect for you.
In this case, for small to medium sized companies, digital marketing agencies, and anyone on a tighter budget, the winner may very well be SharpSpring.
For those with larger budgets, the MA and website visitor tracking tools provided by HubSpot may also be viable choices.
When A Focused Website Visitor Tracking Tool is Best
If most of what you want to do in the near future is identify who is visiting your website and then convert some of those anonymous visitors into leads for your B2B sales team, then the tools that exist just for this purpose will be your best visitor identification option.
Benefits of Dedicated Website Visitor Tracking Tools
- They are much less expensive per month than a full marketing automation platform, so your budget and CFO will appreciate the savings. See pricing summary here.
- They may offer a more complete feature set for visitor tracking and sales workflow when compared to the basic features in the MA platforms. Their user interface / experience (UX) may also be superior in comparison to marketing automation vendors.
- You can easily use dedicated B2B website visitor tracking tools to support account-based marketing (ABM) strategies.
- You won’t get constant upsell pressures from a vendor trying to upgrade you with different MA feature bundles.
- You won’t need the additional marketing staff or time requirements required to take good advantage of a complete marketing automation tool.
- You’ll be up and running with it quickly, with a relatively short learning curve for sales and marketing staff.
Other Leading Website Visitor Tracking Vendors
MA Platforms & Website Visitor Tracking — Conclusion
Picking the Best Visitor Identification Solution
Marketing automation software has dramatically impacted how modern marketing teams reach their target audiences, promote products and services, and contribute to lead generation, sales pipeline progression, and revenue growth.
The platforms offer a bundle of capabilities, often including visitor identification and tracking features along with everything else provided.
For companies already using marketing automation tools, it makes sense for them to also try any built-in website visitor tracking features. The incremental software cost is probably zero in these cases.
For others, it may make the most sense to focus on the purpose-built visitor identification and tracking software tools, rather than buy into a complete marketing automation or account-based marketing platform.
Using Both Is OK, Too
Some B2B companies will want to do both. They will deploy a full-featured marketing automation platform as well as a dedicated product for website visitor tracking.
For example, these firms will use HubSpot and also Lead Forensics. Or HubSpot, Marketo, or Pardot with Leadfeeder. And so on.
There is no single correct approach here. It may come down to a combination of budget, marketing staff / resources available, and degree of focus on proactive lead generation specifically for sales reps.
Help from Marketing Agencies
Marketing agencies can also help with MA tasks, of course, including website visitor tracking for lead generation.
This post on marketing automation for agencies may be helpful for agencies interested in marketing automation vendor comparisons.
Other Content Related to Website Visitor Tracking
For a deeper discussion of the B2B visitor identification capabilities built into Google Analytics, see the top half of this post: Google Analytics and B2B IP Tracking Tools.
To learn more about many of the top 3rd-party vendors who provide website visitor identification software, see this post and scroll down for the vendor overview videos: Website Visitor Tracking Software
More related content…
Insights and tips about conducting free trials of these products
How website visitor tracking vendors handle GDPR compliance
How LeadLander works (product overview)
How Visitor Queue works (product demo and reviews)
Comments and Feedback
Have you used Marketing Automation platforms or any 3rd-party software tools for identifying website visitors and converting them to B2B sales leads?
How do the MA platforms compare to the more dedicated visitor tracking tools in this specific functional area? Any better or worse, or about the same…?
Drop a quick comment below if you have feedback, questions, or any other insights to add here.
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